Online Banking Upgrade FAQs (2024)

Online Banking Upgrade FAQs (1)

I clicked “Login” from the GLCU homepage and the online banking login screen looks different. Why?

Based on member feedback, we have upgraded to a new GLCU Online Banking platform! It provides a more intuitive experience, plus some new features and tools. Even if you used the former version of online banking (Web Connect), you will need to re-enroll in the new GLCU Online Banking.

How do I re-enroll in online banking?

It’s a simple process that takes about 5-7 minutes to complete. Select the “Enroll in Online Banking” Button. You will need your account number, so if you don’t know it, please contact us.

Online Banking Upgrade FAQs (2)

Step 1. On the “Welcome” screen, enter your account number and full Social Security number. (If you are a business member, slide the toggle button next to “Are you enrolling a business account?” to be prompted to enter your account number and TIN/EIN.)

Online Banking Upgrade FAQs (3)

Step 2. Click continue, then change or confirm your contact information.

Online Banking Upgrade FAQs (4)

Step 3. On the “Login Information” screen, enter your desired username, password, security phrase, security image and challenge questions/responses. You can use the same username you used for the previous version of online banking, provided it meets the new security standards.

Online Banking Upgrade FAQs (5)

After clicking “Continue,” you will be prompted to select e-statements (y/n), enable security features and confirm/enroll.

Be sure to check your email inbox, as you will need to verify your registration before you can begin using the new GLCU Online Banking.

I’ve gotten through re-enrollment, but I still can’t log in, why?

The upgrade comes with enhanced security features, if you have too many failed log in attempts, either your username or your device could be locked. Please wait 20 minutes to try again or try on another device. Also make sure you’ve completed the email authentication process.

Will I have to download a new mobile app?

If you have automatic updates enabled, your app will be updated to the current version. If you do not have auto updates, you will be prompted to update your app when you open it.

Will my account alerts remain the same?

No. Any previously set alerts will not transfer to the new system. You will need to re-enroll in account alerts through the new platform.

Will I see all my GLCU accounts with one online banking login?

Yes, after the conversion, you will continue to see all of your credit union accounts as you do today, plus any accounts that you are joint on.

I've never used online banking or the app, how do I get started?

Click “Enroll in Online Banking” from the GLCU homepage, then follow the prompts to get started.

Will I have to re-enroll in e-statements, and if so, will I lose my history?

If you previously selected e-statements, you will not need to re-enroll in e-statements in the new platform, and you will continue to have access to your statement history. (When you re-enroll in the new GLCU Online Banking, you will have an option to select e-statements if you didn’t have them selected previously.)

What web browsers will be supported?

The upgraded Online Banking will support the latest versions of Chrome, Safari, and Microsoft Edge.

Are there any features that have been removed with the new GLCU Online Banking?

The chat feature will no longer be available through online banking but it is available through the mobile app. You can still send us secure messages through the mobile app or online banking.

Are my existing external transfers available on the new system?

No. Any external accounts or transfers with other institutions that you linked in the previous version of online banking account will need to be set up again in the new platform.You will be required to verify two small deposits sent to your external account. That can take 1-2 business days depending on your other financial institution’s posting schedule.

Where are myVisa Credit Card Rewards?

From the left navigation menu, expand Additional Services, then click on Credit Card Rewards.

Where are my pending deposits?In the new online banking platform, you can no longer see your pending deposits, only posted deposits.

I want to set up a transfer to another GLCU account. How do I do that in the new GLCU online banking?

To set up a transfer from your GLCU account to another GLCU account, you will need the 8-digit account number of the GLCU account receiving the transfer.

• If you DO NOT know the share/loan ID, the funds will transfer into the recipient’s share savings.
• If you DO know the account number, please enter the ID in the following format: S:## (ex: S:08) or L:## (ex: L:68). See the screenshot below for details.

Online Banking Upgrade FAQs (6)

Bill Pay FAQs

Will I still be able to pay bills online?

Yes, your bill payments will not be affected.

Were my bill payment accounts transferred automatically?

Yes. Your existing payees, payment history and reoccurring bill payments carried over to the new platform.

Internal Transfer FAQs

I had a transfer set up under the "Other Institutions" tab in the old version of online banking. Will that be affected?

Yes. Transfers that were set up under the "Other Institutions" tab did not carry over to the new system and you will need to reschedule those.

Online Banking Upgrade FAQs (2024)

FAQs

What do you need to upgrade your bank account? ›

How to upgrade your bank account Valid ID card. Utility bill. Request for account upgrade form from customer support. Fill the customer information upgrade form.

Why does upgrade need my bank account? ›

We require a verifiable bank account in order to process your application so we can send your funds directly to that account upon approval.

How does upgrade bank work? ›

Upgrade Rewards Checking Plus is an online checking account with zero account fees or overdraft fees. You'll need to receive direct deposits of $1,000 or more to qualify for up to 2% cash back on everyday debit card purchases, and an unlimited 1% cash back on everything else.

How can online banking be improved? ›

Utilize big data and analytics. Improving the retail banking experience requires you to understand customers' needs and expectations thoroughly. This consists of taking a 360-degree perspective of your banking users such as their habits, incomes, and expenses, and leveraging the available data.

What does it mean to upgrade your account? ›

Upgrading an account means moving to a plan with a higher usage limit. For example, you might want to upgrade your account from the Free plan to a paid plan. Before upgrading your account, you will want to create an account first.

How do I transfer money to my bank account from upgrade? ›

We've got you covered with our debit card. It's also easy to link an external bank account and transfer money between accounts if you need to. Simply sign in to your Rewards Checking account and tap transfer at the bottom of your screen.

Is Upgrade a good online bank? ›

Overall, Upgrade Bank will be best for people looking for online-only banking who want to earn high-interest yields on savings accounts and who don't need to make cash deposits. Upgrade is also a great choice if you want to open a stand-alone, high-yield checking account.

How do I withdraw money from Upgrade? ›

You can also make a draw from your account online to have funds sent directly to your bank account. Except for Upgrade OneCard, you cannot receive cash through an ATM or receive cash back with purchases made using the Upgrade Card at retail locations.

Does Upgrade ask for proof of income? ›

Upgrade could ask you for some income-specific documents, which include but aren't limited to bank statements, W-2s, tax returns, pay stubs or other verifiable documents to prove your income or financial history.

Can I deposit cash into my Upgrade account? ›

No cash deposits: You can deposit money through mobile check deposit, direct deposit or by making transfers from an external account. Upgrade doesn't accept cash deposits. Rate discounts: Rewards Checking Plus account holders can get a rate discount of up to 20% on Upgrade loans and credit cards.

What bank is Upgrade connected to? ›

Upgrade offers one savings accounts through its partner bank, Cross River Bank. No monthly account fees.

Can I deposit check on Upgrade bank? ›

Mobile Deposit allows you to deposit eligible checks via the Upgrade mobile app by capturing check images in compliance with our requirements and transmitting those to us electronically for deposit to your Rewards Checking account.

What is the main problem in online banking? ›

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

What are 2 major advantages of online banking? ›

Online banking customers enjoy instant access from their computer or mobile device to a full range of services, allowing you to:
  • Check balances on accounts and view records of your transactions.
  • Pay bills automatically each month with easy-to-set-up auto payment.
  • Transfer funds between accounts.
Feb 14, 2024

How can I make my online banking safer? ›

Here are a few tips to consider to help improve your online banking safety:
  1. Never use unsecured public WiFi. ...
  2. Don't save logins. ...
  3. Use passphrases instead of passwords. ...
  4. Keep up on updates. ...
  5. Never click on email links. ...
  6. Check your account often from a safe location. ...
  7. Use a unique username.

How do I upgrade my minor bank account to a major? ›

1- Identity proof of the minor, which could be their Aadhaar card or birth certificate. 2- Identity proof of the guardian or parent, such as Aadhaar card, PAN card, or passport. 3- Address proof of the guardian or parent. 4- A filled-out application form for conversion of the account.

Does upgrading bank account affect credit score? ›

No, providing you repay any outstanding overdraft(s) on your previous account(s) as required by your old bank or building society. If there are any problems with payments (as part of the switching process) your new bank or building society will correct them and ensure your credit rating is not affected.

What do I need to change bank accounts? ›

It's useful to gather the following together:
  1. Full name of your old bank.
  2. Number and sort code for the old account.
  3. Details of any existing debit cards.
  4. Some official identification, plus proof of your address.

How can I increase my bank account? ›

Pay your bills online, make purchases with a debit card (or better yet, a credit card that you pay off every month), and minimize cash spending. The numbers don't lie. Look at where your money goes, and evaluate whether you're getting what you pay for.

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